One day on site.
Everything it costs you in writing within five days.
A structured, independent review of your operations, technology, and processes. Not a workshop. Not a proposal. A real audit — followed, observed, and quantified.
Six areas. Every time.
The same six areas are covered in every audit — because in this sector, the problems always live in the same places.
IT Infrastructure
Security posture, connectivity, identity management, and IT costs. Every risk identified, costed, and prioritised. Licensing waste surfaced and eliminated.
Software & Systems
Every tool in use assessed — what it costs, what it does, whether it's right. ERP, MIS, and management platforms assessed or selected. Independent vendor brief on your terms.
eCommerce & Digital
Platform, UX, integrations, B2B capability, decoration tools. Customer journey mapped end to end. WCAG accessibility review included.
Processes & Operations
Every process mapped from order in to invoice out. Stock, fulfilment, and despatch reviewed. Quick wins separated from bigger projects.
Growth & Opportunity
Revenue lines with most potential identified. New channels and markets assessed. Technology roadmap built for where you're going, not where you've been.
AI Readiness
Where AI could genuinely help your specific operation. What needs to be in place first. An honest view — not a tool sale.
What happens, step by step
From your first call through to the debrief — what to expect at every stage.
Discovery call
A 30-minute call before I arrive. I learn enough to make the day on site as useful as possible.
One day in your business
I follow your processes — not interview people about them. Six areas. Every system touched. Every step observed.
Written report
Every finding documented. Every issue quantified in time and cost. Prioritised by impact, not alphabetically.
Debrief call
We walk through the findings together. You ask everything. I give you the unfiltered version.
Choose your engagement level
One day on site. Written report within 5 working days. Six audit areas. Every finding specific to your business.
- Full day on-site audit
- Written report in plain English
- All 6 audit areas covered
- 50% on booking, 50% on delivery
Everything in Diagnose, plus independent tool evaluation and a full vendor shortlist — so you go to market on your terms.
- Everything in Diagnose
- Independent tool evaluation
- Vendor shortlist & briefs
- Platform-agnostic recommendations
Full implementation oversight. Minimum 3 months. I stay involved through delivery — holding vendors to the brief.
- Everything in Advise
- Implementation oversight
- Vendor management
- 30 days notice after 3-month minimum
If after reading the report you don't believe it has identified at least three times the value of the fee in recoverable cost or lost revenue — the fee is refunded in full. No conditions. No questions asked.