— eCommerce not connected to production

Your online store is live. Your production system doesn't know it exists.

eCommerce disconnected from production is one of the most common and most costly problems in this sector. Orders taken online that have to be manually re-entered into the production system. Every order. Every day.

Talk about your situation See how the audit works
— Does this sound familiar?
—Online orders are being manually re-entered into your ERP or MIS
—There's a delay between order placed and order in production
—Personalisation details are arriving separately from the order
—Customers are chasing order status because you can't see it easily
—Your eCommerce manager and your production manager are in constant conflict
—Stock sold online doesn't update in real time
—You have two sources of truth for order data
— Why it happens

The root causes

Understanding why the problem exists is the first step to fixing it — and knowing whether you're looking at a system problem or a process problem changes everything.

01

Integration not scoped before platform selection

The eCommerce platform was chosen on features and price — with the integration question answered by both vendors saying 'yes, we can integrate'. That's not a specification. It's a conversation starter.

02

API limitations discovered post-purchase

Many ERP and MIS systems in this sector have API capability that only covers certain modules, certain versions, or certain data types. You find out after the contracts are signed.

03

Personalisation data structure mismatch

The way personalisation data is captured on the front end rarely matches the way it needs to be structured for production. Bridging that gap requires both systems to be flexible. Often one of them isn't.

04

The wrong platform for the business model

Generic eCommerce platforms weren't designed for businesses that decorate, personalise, or produce to order. The data model doesn't fit — and that limits what any integration can achieve.

— How I help

What happens when you call

I assess the specific integration problem — both systems, both data models, and the gap between them. Then I give you an independent view of what the realistic options are. That might be a proper integration using the APIs that exist. It might mean a middleware solution. It might mean acknowledging that the current eCommerce platform isn't the right one for your business model and helping you select a replacement. You get a clear view of costs, timescales, and risks for each option — not a sales pitch.

Let's talk about what's happening

The first call is free. 60 minutes. No sales pitch — just a direct conversation about your situation.

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Written report in 5 days
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